Summary
I am a seasoned Conversational AI Specialist with approximately eight years of experience in driving transformative initiatives for large enterprises. My expertise lies in designing and implementing intelligent virtual assistant solutions across digital and voice platforms, leveraging advanced tools such as Kore.AI Platform, Virtual Assist, Smart Assist, Dialog flow CX by Google, JavaScript, jQuery, and SQL Server. I am also skilled in integrating state-of-the-art technologies, including OpenAI and Azure OpenAI, to deliver highly engaging, human-like conversational experiences. Furthermore, I excel in utilizing NLP and NLU techniques to enhance language processing capabilities and ensure contextual accuracy.
WORK EXPERIENCE:
Conversational AI Specialist at Elevance Health. Aug 2023 – Till to date
Senior Software Engineer at Concentrix. November 2019 – September 2021
Consultant – Developer at Wipro. November 2018 – September 2019
UI Developer at Wipro November 2017 - November 2018
Content Developer at Icroz Pvt. Ltd. January 2017 - Oct 2017
Junior web developer - Icroz Pvt. Ltd. Jan 2016 - Dec 2016
SKILLS AND EXPERTISE:
Technologies: Chat Bot Development, Kore AI, Amelia, Cognigy AI, Google Dialog Flow CX, Azure Bots, IVR, Omni Channel Integration, NLP, NLU, LLM, UX Process, UI Design, VUI, Java Script, Python, SQL.
Frameworks: Kore.AI Platform, Conversational AI, Virtual Assistant, Smart Assist, Google Dialog Flow, Generative Ai.
Development: Bot Development, Open AI, Azure AI prompting, Kore.AI Dialog Design, Channels Integration, Training Bots, Thresholds & Configurations, Digital Forms, Dialog Task, Alert Task, Knowledge AI, Conversation History, Conversational flows, Conversation Dashboard, Bot Management, Lucid Charts, E3 Charts, CSAT, Sentiment analysis, Secure forms, Process flow, Prototypes design, Figma, Miro, IVR (Genesys, Live Person, Smart Assist Gateway).
Software Tools: Utterance Testing, Batch Testing, Conversational Design Testing, Chat Bot Testing, IVR testing, Chat/Voice Bot Testing, Session Tags, Bot Deployments, Environment Setup, Bot Backups, Agile scrum, Jira, Health & Monitoring, FM, KG, ML, Unit Testing, TTS, STT, Audio codes, Amazon Alexa.
PROJECTS:
Bots Platform - https://kore.ai/platform
Search Assist - https://kore.ai/searchassist
Work Assist - https://kore.ai/workassist
Kaiser Permanente - https://healthy.kaiserpermanente.org
GE Global Shipper Association Application
IDM - http://www.idmod.org
FAST&UP - https://www.fastandup.in
GE Power, GE Research, GE Imagination at work, GE Digital, GE Renewable Energy
AWARDS & RECOGNIZATION:
Team Support and Collaboration – For effectively fostering communication between teams or departments. Recognized for exceptional commitment to product development timelines.
Awarded by: Senior Project Manager, Wipro (May 2019)
Leadership and Guidance - Acknowledged for supporting cross-functional teams in user interface development.
Awarded by: Senior Vice President, Concentrix (October 2022)
EDUCATION:
Master of Science in Computer Information Systems - July 2023, Saint Leo University of Management and Sciences – Florida. Graduated Major/Field of Study in Computer Information Systems (CIS) with Information Systems Security & Planning, Network Planning, and administration as core key areas.
Bachelor’s degree in Electronics and Communication Engineering from JNTUH University June 2011 – May 2015
Skills:
UI/UX
Design Thinking
Service Design
UX Strategy & Interactive Design
Semantic AI Interaction Design
Conversation Design
Frameworks
Miro
Lucidspark
Angular Material
MD Bootstrap
Atomic Design
Development Tools
Jira
Confluence
Balsamiq
Figma
Sketch